Our 50ml fragrances can be returned within 15 days of delivery for a refund to your original payment method.

Bottles must be unopened, in their sealed wrap and original packaging. Return shipping on first-time 50ml purchases is on us, with a prepaid label.

Please include the complimentary 1.5ml mini that came with your bottle. If it isn't returned, a $20 fee is deducted from your refund.

Returns on 50ml bottles upgraded from the Unlock Collection are accepted on the same terms, with return shipping covered by the customer.

Minis, the Unlock Collection, homeware, testers and gift cards are final sale.

The Unlock Collection is designed for discovery. Live with every scent first, and $50 of it is credited toward your first 50ml.

If your order arrives damaged, or you received the wrong item, we'll make it right at no cost to you.

Contact us within 7 days of delivery with your order number and a photo of the item and packaging.

1. Sign in with the email used for your order, select the order and choose the 50ml you'd like to return.
2. Once approved, we'll email your prepaid return label. For Unlock upgrades, we'll email you the return address. Please ship with a tracked service. Pack the bottle and mini securely in the original box. Fragrance ships by ground only.
3. Your refund is issued once your return arrives and is inspected.