Contact
We’d love to hear from you! For customer care, press inquiries, or retail partnerships, please reach out to us at the email below. We’ll get back to you within 1-2 business days.
Shipping & Returns
how long does shipping take?
Please allow 1-2 Business Days for your order to process. For US orders; we offer Standard Shipping (2-3 business days) as well as Express Shipping (1-2 Business days). All orders over 200 US dollars come with Free Standard Shipping.
DO YOU SHIP INTERNATIONALLY?
We currently do not ship outside the U.S. but we will be offering shipping to the EU, UK, and Canada as soon as possible. Please stay tuned for updates.
WHAT IS YOUR RETURN POLICY?
We offer complimentary returns on all 50ml fragrances within 15 days of purchase. We recommend using the included 3ml tester before opening your 50ml bottle, as all 50ml returns must remain unopened, unused, and in their original condition.
The protective plastic seal around the box must remain intact. We reserve the right to refuse returns that do not meet these conditions.
Please note: Mini sizes are final sale and cannot be returned or exchanged.
The protective plastic seal around the box must remain intact. We reserve the right to refuse returns that are not in proper condition.
Please note: Minis are final sale and cannot be returned or exchanged.
Return Instructions:
If you wish to return your purchase please email info@belnu.com with an email title Return Request and your order number. IE: "Return Request: #XXX" and attach photos of your unopened product.